Refund policy

Refund Policy of Naturally Linda

Effective Date: January 1, 2024

Welcome to Naturally Linda, where we take great pride in delivering high-quality products to our valued customers. Our commitment to excellence extends to ensuring that all our items reach you in impeccable condition. This Refund Policy outlines the guidelines for refunds and exchanges related to your purchases from Naturally Linda.

All Sales Are Final
With the exception of cases where an item is damaged or broken during transit, all sales made through Naturally Linda are considered final. We do not offer refunds or exchanges for reasons such as a change of mind, personal preferences, or incorrect purchases.

Damaged or Broken Items
If your order arrives with one or more items damaged or broken, please contact our Customer Support team within 5 days of receiving the order. To qualify for a refund or exchange, you must provide clear photographic evidence displaying the damaged or broken items, along with photographs of the packaging.

Refund Process for Damaged or Broken Items
a. Notification: Contact our Customer Support team at info@naturallylinda.com within the specified time frame to report the damaged or broken items.
b. Photographic Evidence: Furnish clear photographs of the damaged or broken items, showcasing the extent of the damage, along with photographs of the packaging.
c. Evaluation: Our team will assess the provided evidence to determine if the damage or breakage occurred during transit.
d. Refund or Exchange: Upon confirmation that the damage transpired during transit, we will provide you with a replacement for the damaged item(s).

Non-Delivery and Lost Packages
In the rare event that your package is lost in transit and fails to reach the specified shipping address, kindly contact our Customer Support team at info@wfsoaps.com We will collaborate with the shipping carrier to investigate the issue. If the loss is confirmed, we will assist in filing a claim with the postal carrier. Please note that all our products are insured in case of loss, theft, or damage.

International Duties and Taxes Policy: Customers are responsible for all duties, taxes, and any additional fees levied by the customs authorities of their respective countries. These charges are not included in the product prices or shipping costs displayed at the time of checkout. It is the customer's responsibility to inquire about and understand the customs regulations and fees applicable to their order before making a purchase.

Cancellation Policy
Once an order is placed and payment is made, it cannot be canceled or modified. We urge you to review your order carefully before completing the purchase.

Contact Information
For any inquiries or concerns regarding our Refund Policy or to report damaged or broken items, reach out to our Customer Support team at info@naturallylinda.com

By making a purchase with Naturally Linda, you acknowledge and agree to be bound by this Refund Policy. If you do not consent to the terms outlined above, we kindly request that you refrain from making a purchase on our website. Thank you for choosing Naturally Linda.